LeapZipBlog: Karthik

Karthik's blog

8 blogs

10 Most Success Factors for Engaging Online

June 26, 2019 by Karthik  

The presentation from 2010 outlines the ten critical success factors for engaging online where the aim is to get more people involved and keep more people involved in your online consultations.


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9 Reasons EngagementHQ Is Perfect For Citizens’ Assemblies

June 20, 2019 by Karthik  

EngagementHQ provides a suite of resources for looking after engaging citizens’ assemblies. This includes information widgets, which provide your assembly members with a range of resources to become more informed about topics that the assembly will be asked to discuss.


Assembly members will have access to document libraries, video and image libraries, FAQs and much more, providing the essential ingredients for meaningful deliberation. These information widgets integrate seamlessly with the eight discussion and deliberation tools like discussion forums, the ideas tool, storytelling, places, surveys and quick opinion polls. Together this creates a perfect environment for online participation and efficient deliberative engagement.


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Benchmarking Your Performance With EngagementIQ

June 18, 2019 by Karthik  

Have you ever wondered how your organization is performing in its online community engagement activities using EngagementHQ ? Do you want to develop benchmarks, track your progress and compare your engagement activities to your peers?

This article explains how our new Site Review and Benchmarking service can help you and your team achieve better online engagement results by taking a deeper look at your digital engagement activities.




Our EngagementIQ Site Review and Benchmarking Report provides a unique way for organizations to take a deeper look at their online engagement practices. This report brings together insights about key areas of engagement practice to help teams evaluate engagement trends and benchmark against peer organizations and past performance. This service is designed to help organizations develop an overall performance snapshot and get a better understanding of how to improve in the future.

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4 Ways Behavioural Insights to Improve Citizen Engagement

June 11, 2019 by Karthik  

The insights from the ‘behavioural sciences’ are being used increasingly by governments around the world to help

citizens make better choices. Can behavioural insights be used by the community engagement sector to help get more people more engaged?

Just in case you are really extraordinarily busy and have no time to read this post, this is the pithiest of summaries. The people from the UK Government’s behavioural insights (BI) team have proposed four key principles for BI that have a lot to offer community engagement practitioners.


4 key behavioural insights:

1.Make it easy

2.Make it attractive

3.Make is social

4.Make it timely

Take these thoughts and run with them!

Just last week I was roped in to be part of a ‘panel’, at an internet governance conference in Melbourne, to discuss how the burgeoning ‘ behavioural insights ’ movement might assist the digital engagement sector.

While I’ve spent a lot of time thinking about digital engagement, I haven’t spent a lot of time exploring the behavioural insights literature; and so, not wanting to appear the ignoramus, I thought it best to brush up!

It turns out that, while not without it’s critics (and not without reason), it’s a thoroughly interesting area of work and research; and, while some of the examples that are bandied about suffer from the “isn’t that a bit obvious” phenomenon, there are more than enough interesting examples to make it worth a deeper look.

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Mobilised Citizens Improve Public Participation Into Environmental Policies

June 6, 2019 by Karthik  

Researchers at Stockholm Environment Institute find mobilised citizens key to expanding meaningful public participation crucial to achieving sustainability goals.


In a honed discussion brief1 published earlier this year, researchers at Stockholm Environment Institute (SEI) decisively unpack the challenges of expanding meaningful public participation crucial to achieving sustainability goals. This follows on from, what seems to be, a heightening of public participation globally. Indeed, as the authors note, the United Nations’ global online survey on the 2030 Agenda for Sustainable Development used an unparalleled public outreach of more than 7.5 million people from over 190 countries.

Yet, although many international engagement frameworks for civil society exist, participation is both an urgent and vital aspect of the sustainability agenda. The Sustainable Development Goals (SDG) produced by the United Nations in 2015, specifically calls for “responsive, inclusive, and participatory and representative decision-making at all levels” (SDG 16.7). Despite this commitment, the authors argue that “coordinated action to improve public participation does not receive the same level of attention as some of the other SDGs – such as building resilient infrastructure or encouraging sustainable consumption.”

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Benefits of Online Community Engagement

May 30, 2019 by Karthik  

Generally speaking, community engagement is built on the democratic idea that everyone who is affected by an issue that impacts their community should have a say in the decision making around it.






Although there’s no commonly agreed community engagement definition , essentially community engagement is about mutual decision making, where people, governments and organisations work collaboratively to create sustainable visions for their community’s future. For governments and organisations, it’s about working with and listening to communities to forge long term relationships and develop meaningful solutions to complex issues.

But, while many models and frameworks of public participation shape how to engage communities, much can depend on how these conversations happen, where they take place, and how they best include the diverse range of voices that have a stake in them.

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NHS Duty to Involve and Digital First Engagement

May 23, 2019 by Karthik  

What if face-to-face patient and public involvement was no longer an option? How does digital first engagement relate to the most regulated field of public participation in the world?

When it comes to engagement, involvement or consultation the UK’s National Health Service is probably the most highly regulated sector in the world. Indeed, there are Acts of Parliament for NHS England alone, making patient and public involvement in health and social care a statutory obligation, with reams of official NHS guidance detailing how this should be done. Similar requirements are also placed on the NHS in Scotland, Wales, and Northern Ireland. Typically, this means that commissioners of health services and providers (e.g. hospital trusts) must involve people in proposals for changes to their local health services. This takes the form of informing, involving and consulting, with many people getting confused over which one they are actually doing (but that’s another matter for discussion).

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Byron Shire Council’s pathway to better mobility infrastructure

May 20, 2019 by Karthik  

High expectations from stakeholders, a diverse community spread over a vibrant region, and a focus, quite literally, on pathways to the future. Byron Shire Council had all the elements of a dynamic community engagement challenge on their recent PAMP (Pedestrian Access and Mobility Plan) and Bike Plan consultation.

The Council set out to learn about how local footpaths, cycleways, and related facilities were working for the community, what was missing, and what needed to go into planning for upgrading this infrastructure to better serve the region.

The project drew an engagement rate of 50%, generating crucial community feedback and insight on what is to be done to improve local mobility infrastructure. And its success is a lesson on how collaboration, design and planning, pre-engagement activities, and comprehensive digital and offline engagement can create and deliver a successful conversation.

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