Mikesly Steven's blog
August 30, 2017 by Mikesly Steven
Every Industry is trying to find a way to achieve more with less these days. They are trying to grab every opportunity they can find and take advantage of it to increase their efficiency. Field service management is one of them. Now the industry is rushing towards being Mobile and make their work easier, accurate and in comparatively lesser time. The field service app development provides them an opportunity to deliver great customer service and identify upsell opportunities on the go to increase their profitability. Let’s look at some mobile field services app benefits and find out why.
Optimum Data Usage
Having an app which works not only in online mode, but offline mode as well, is what all industries require. Optimization of your data will become easier with this feature since field service management includes going to places where there might be chances of zero online support. Now make sure your app has offline support.
Enable Faster Communication
Reaching out to your field service team has become easy with real time tracker and information sharing. The knowledge transfer becomes clearer among your workforce and chances of occurring errors. Now you can continuously get engaged with your field sales team by providing real time contextual information.
Flexible Deployment Option
This means the app can be deployed on-premise as well on a cloud so that solution can be customised and tailored as per the requirement. This can reduce the headache of the entire IT team and increase the efficiency of the entire field service process.
Enhance Customer Satisfaction
Today’s business has correctly recognized that their field service team is a great channel for enhancing customer loyalty by solving customer issues fast. All the customer inquiries, orders and complaints will directly go to the right person so that all of these can be answered as fast as possible. And for the agents, it becomes more convenient since they have the option to prioritize their customer's requirements.
With features like tracking and order management, scheduling work, allocating resources, identifying bottlenecks, and tracking progress of field service technicians becomes really easy to maintain accuracy and increase productivity.
Faster Time to Market
Organizations, which can provide their pre built solutions to their clients can develop an app way faster than others which lead to faster delivery of the app and faster time to market with lesser cost.